Immerss3.4.8 - App Store

Immerss is a developer of a live video commerce platform designed to offer an in-store experience for online customers. The company's platform connects online shoppers with in-store sales associates to guide them through the shopping process all the way through checkout during the video call, enabling direct-to-consumer brands to improve their online customer engagement while simultaneously enabling their sales associates to sell beyond the walls of the physical store.

Inbound Live Guided Shopping

Enable your in-store sales associates to service online shoppers browsing your website. By clicking the custom Immerss widget, online customers connect via live video with trained sales experts to guide them through their purchase. This immersive co-shopping experience changes the game, as online shoppers receive the service level traditionally reserved for in-store purchases.

. Virtual in-store experience for online shoppers
. Co-shopping increases conversions and average order value

Outbound Live Guided Shopping

Take your brand’s clienteling to a new level by providing your sales associates the ability to seamlessly schedule live video shopping appointments with their best customers. Armed with the custom Immerss app, which is fully integrated with your CRM and inventory systems, sales associates can create a virtual in-store experience and proactively engage with customers just as if they were in the store.

. Elevate in-store associates productivity and profitability
. A frictionless path to the store for remote customers

Personalized Shoppable Recordings

Enable your sales associates to record and share short videos with embedded shoppable product galleries. These videos can be easily created and distributed to clients through the Immerss custom app when it is slow in the store.

. Reach targeted customers with innovative video merchandising
. Increase engagement between sales associates and customers

Live Shoppable Trunk Shows

Broadcast your brand’s newest arrivals utilizing the Immerss app’s online trunk show feature. It’s just like having your own branded QVC-styled show streaming right from your brand’s website. These shoppable live events are great to engage with large numbers of potential customers.

. A branded online shopping network directly from your website
. Engage the audience with live chat or record event and distribute it later

Shoppable Video Playlist

Revitalize your brand’s existing video library in a few clicks by adding shoppable product galleries to them. With an embedded product gallery even old videos can have renewed value.
. Easily convert existing videos into shoppable assets
. Embedded video player to showcase videos on your website

Performance Tracking

With the performance tracking feature, you’ll receive nearly instantaneous reporting on customer engagement and sales through all of the Immerss modules. We capture and share critical data and insights during each customer engagement - from associate sales tracking to which products we’re discussed on each call and everything in between.

. Seamlessly track associate commissions and store sales
. Product data insights and sales associate performance

Version History Extended covers for live streams. 3.4.8 06/13/2025 Bug fixes and improvements 3.4.7 05/19/2025 Streaming experience improvements 3.4.6 04/11/2025 - Streaming experience improvements 3.4.5 01/22/2025 - Streaming experience improvements
- iOS 18 support 3.4.4 11/27/2024 We added support for using pre-written messages and a new way to transfer a call from an AI agent to a human agent. 3.4.3 10/08/2024 Added streaming in Full HD 3.4.2 09/17/2024 Bug fixes and improvements. 3.4.1 06/24/2024 - Unified call management
- Facebook business support
- UI improvements 3.4 04/30/2024 Various small updates 3.3.5 12/27/2023 Added iOS 17 support 3.3.4 10/24/2023 Streaming performance improvements 3.3.3 09/05/2023 Restream to Instagram and multiple Facebook pages.
Streamlined event creation process. 3.3.2 08/10/2023 Bug fixes 3.3.1 05/23/2023 Added wired and wireless headphones support 3.3 05/19/2023 Voice only and camera default parameters in calls 3.2.10 04/20/2023 UI improvements and bug fixes 3.2.9 02/07/2023 Bug fixes 3.2.8 12/19/2022 Bug fixes and improvements 3.2.7 12/11/2022 Bug fixes 3.2.6 12/06/2022 • Ability to add/edit contacts during a call
• Show contact notes during a call
• Enhanced product sharing UX
• Enhanced authentication security protocol
• New feature to auto-save last stream settings
• Added a URL link for Facebook customers to reach the origination stream on the brand's page
• Integrated Facebook chats into Immerss chat 3.2.5 11/23/2022 Enhanced functionality in asset management and push notifications. Updated product detail page with additional product information. 3.2.4 09/01/2022 Added micro CRM functionality to help manage customer profile across multiple associates. 3.2.3 08/01/2022 Bug fixes and improvements 3.2.2 07/16/2022 Improvements to streaming functionality 3.2.1 06/30/2022